This page explains how shipping, returns, exchanges, refunds, and order support work when shopping with Skirt.co.za.
Skirt.co.za delivers across South Africa to valid courier-serviceable addresses. Delivery costs, order totals, and delivery options are shown before payment is completed, so please review your checkout details carefully before placing your order.
For help with an existing order, keep your order number ready.
Shipping and Returns Summary
| Topic | Policy Summary |
|---|---|
| Delivery coverage | Skirt.co.za delivers across South Africa to valid courier-serviceable addresses. |
| Delivery cost | Standard courier delivery is R99. Orders over R750 qualify for free standard delivery. |
| Delivery timing | Main centres usually take 2–4 business days. Regional and outlying areas usually take 3–7 business days. |
| Tracking | Tracking details are shared once they are available for your order. |
| Returns | Returns may be requested within 14 days of delivery. |
| Return condition | Items must be unworn, unwashed, unaltered, and kept in the condition received. |
| Return delivery | Customers pay return courier costs for change-of-mind, size, colour, or style returns. Skirt.co.za covers return delivery for approved incorrect, damaged, or faulty items. |
| Exchanges | Exchanges are available where the requested replacement item is available. |
| Refunds | Approved refunds are processed to the original payment method within 5–10 business days after approval. |
| Incorrect, damaged, or faulty items | Report the issue as soon as possible, preferably within 7 days of delivery, with your order number, photos, and a short explanation. |
Shipping Information
Skirt.co.za delivers online orders across South Africa to valid courier-serviceable addresses. Delivery details are based on the address and order information entered at checkout.
Before completing payment, check that your delivery address, phone number, email address, and order details are correct. Incorrect or incomplete information may delay delivery or make order support harder.
Delivery Areas
Skirt.co.za delivers across South Africa.
Delivery is available to valid courier-serviceable addresses. If your address is not supported by the available courier network, Skirt.co.za may contact you to confirm the next step or cancel and refund the order if delivery cannot be completed.
Delivery Costs
Standard courier delivery is R99.
Orders over R750 qualify for free standard delivery. Any delivery fee linked to your order will be shown before payment is completed.
Please review the full order total before confirming your purchase.
Delivery Timelines
Estimated delivery times are:
- Main centres: 2–4 business days
- Regional and outlying areas: 3–7 business days
- Remote areas or courier exceptions: may take longer
Delivery timelines start once payment has been confirmed and the order has been processed.
Delivery may be affected by public holidays, courier delays, busy shopping periods, incorrect address details, or incomplete contact information.
Order Tracking
Tracking details are shared once they are available for your order.
If tracking details are issued, use them to follow the progress of your delivery. For order support, use your order number and the name or email address used when placing the order.
Returns Policy
A return is a request to send an item back for review.
Returns may be requested within 14 days of delivery. Return requests must be submitted before the item is sent back.
Do not return an item without receiving return instructions first. Items sent back without return instructions may be difficult to identify, review, or process.
To request a return, prepare:
- Your order number
- Your full name
- Your contact details
- The item you want to return
- The reason for the return
- Photos, if the item is incorrect, damaged, or faulty
Return Condition
Returned items must be kept in the condition received while the return request is being reviewed.
Items should be:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- In original packaging where possible
- Returned with any tags or labels still attached where applicable
- Linked to a valid order or proof of purchase
Items that have been worn, washed, altered, damaged after delivery, or returned outside the return window may not be accepted.
Return Delivery
Customers are responsible for return courier costs when returning an item because of size, colour, style preference, or change of mind.
Skirt.co.za will cover reasonable return delivery costs for approved incorrect, damaged, or faulty items.
Return delivery must not be arranged until Skirt.co.za has confirmed the return instructions. This helps make sure the item is sent with the correct information and can be matched to the correct order.
Returns, Exchanges, and Refunds: What Is the Difference?
A return is a request to send an item back for review.
An exchange is a request to replace an item with another size, colour, or style.
A refund is a payment reversal or repayment after a return or order issue has been reviewed and approved.
These are separate request types. Include the correct request type and your order number when asking for help.
Exchanges
An exchange request can be reviewed when you want another size, colour, or style.
Exchanges are available where:
- The return request is made within 14 days of delivery
- The item is unworn, unwashed, unaltered, and undamaged
- The requested replacement item is available
- Any price difference, if applicable, has been confirmed
If the requested replacement is not available, Skirt.co.za may offer a refund or another suitable next step once the return has been reviewed.
Do not send an item back for exchange until the next step has been confirmed.
Refunds
Refunds may apply after a return or order issue has been reviewed and approved.
Approved refunds are processed to the original payment method within 5–10 business days after approval. Your bank or payment provider may take additional time to reflect the refund.
Refunds may be approved when:
- The returned item meets the return conditions
- The return request was made within the return window
- The item has been received and reviewed
- The order issue has been approved by Skirt.co.za
Delivery fees may not be refunded for change-of-mind, size, colour, or style returns. If the item is incorrect, damaged, or faulty, Skirt.co.za will review the delivery fee and return courier cost as part of the support process.
Incorrect, Damaged, or Faulty Items
If you receive an incorrect, damaged, or faulty item, report the issue as soon as possible, preferably within 7 days of delivery.
Include:
- Your order number
- A short description of the issue
- Clear photos of the item
- Photos of the packaging, if relevant
Keep the item and packaging safely while the issue is being reviewed.
Need Help With an Order?
Use the contact page for shipping, returns, exchanges, refunds, damaged items, incorrect items, or order support.
You can also learn more about the store here:
Continue Shopping
Ready to keep browsing?
You can also browse the online skirt collection here:
Shop skirts online in South Africa
Shipping and Returns FAQs
Where does Skirt.co.za deliver?
Skirt.co.za delivers across South Africa to valid courier-serviceable addresses.
How much does delivery cost?
Standard courier delivery is R99. Orders over R750 qualify for free standard delivery. Any delivery fee linked to your order is shown before payment is completed.
How long does delivery take?
Main centres usually take 2–4 business days. Regional and outlying areas usually take 3–7 business days. Remote areas, public holidays, courier delays, busy periods, or incorrect delivery details may affect delivery timing.
How do I track my order?
Tracking details are shared once they are available for your order. If tracking details are issued, use them to follow the progress of your delivery.
How do I request a return?
Submit a return request within 14 days of delivery before sending anything back. Include your order number, item details, contact information, reason for return, and photos if the item is incorrect, damaged, or faulty.
What condition should the item be in for a return?
Returned items should be unworn, unwashed, unaltered, undamaged, and kept in the condition received. Original packaging, tags, labels, and order information should be kept where possible.
Who pays for return delivery?
Customers pay return courier costs for change-of-mind, size, colour, or style returns. Skirt.co.za covers reasonable return delivery costs for approved incorrect, damaged, or faulty items.
Can I exchange a skirt?
Yes, exchanges can be reviewed when you want another size, colour, or style. Exchanges depend on the item condition, return window, and whether the requested replacement is available.
What is the difference between a return and an exchange?
A return is a request to send an item back for review. An exchange is a request to replace the item with another size, colour, or style.
How do refunds work?
Approved refunds are processed to the original payment method within 5–10 business days after approval. Your bank or payment provider may take additional time to reflect the refund.
What should I do if I received the wrong item?
Report the issue as soon as possible, preferably within 7 days of delivery. Include your order number, a short explanation, and clear photos of the item received.
What should I do if my item arrived damaged or faulty?
Report the issue as soon as possible, preferably within 7 days of delivery. Include your order number, photos of the item, and photos of the packaging if relevant.
Who do I contact for order help?
Use the contact page for shipping, returns, exchanges, refunds, damaged items, incorrect items, or order support: